![]() ![]() You can update your Autoship schedule or make any changes to the order in your online account. Your credit card will be billed and the order will be shipped on the same day the order is set to process. You can skip an order, change the frequency, pause your subscription, or cancel at any time. When you subscribe for Autoship, you'll save 10% on future automatic order (select products do not include a discount on recurring orders). Once your return has been received, a refund will be issued within 14 days in the original form of payment, and an email confirmation will be sent. Return postage is the responsibility of the customer. For returns via mail, the product must be carefully packaged. Shipping and handling charges are non-refundable. Please note that we are only able to process returns for a maximum of 2 items per year. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution. If for any reason you are not satisfied with your purchase, simply send the unused portion back to Alive + Well within 30 days of purchase. You will receive a full refund for the item(s) in the original form of payment. Shopping is risk-free with our 30-day return guarantee. If the tracking indicates the package has been delivered, you would be required to place a new order. Once an order has shipped, Alive + Well is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Shipping Address: A safe and accurate address for delivery must be provided at the time the order is placed. Orders placed on a Thursday-Sunday requiring cold shipping will not ship until the following Monday. However, you may want to consider using 2-Day and Overnight shipping methods when purchasing probiotics to ensure maximum potency. Probiotics that are recommended to be refrigerated remain so until the time of shipment, then shipped alongside an ice pack to ensure potency (Note: Ice pack will not arrive frozen, and product may not arrive cold). Shipping Refrigerated Products : Our manufacturers formulate their probiotics to ensure their products retain viability until they reach the consumer. Shipments to Puerto Rico can only be done via USPS 2-Day and Overnight shipping options are not available. Shipments outside the continental US: 2-Day and Overnight shipping orders to Alaska and Hawaii are subject to an additional charge of $10. Standard shipping time is 3-5 business days. ![]() Shipping carrier and method will be determined by Alive + Well's Shipping Department. Standard Shipping: Orders shipped via standard shipping may be delivered to PO Boxes and APO/FPO/DPO addresses. 2-Day and Overnight orders cannot be delivered on Saturdays or federal holidays. Orders placed after 12pm on Friday will ship on the following Monday. Orders placed after 12pm CST on Thursday will ship on Friday and will be delivered on the following Monday (via Overnight) or Tuesday (via 2-Day). Most major Texas cities are also eligible for next business day delivery (call to learn if your city is eligible for next day delivery)Įstimated delivery time: 3-5 business days.Ģ-Day and Overnight: Order must be placed by 12pm CST for processing on same day. Texas Orders: local Austin orders are generally delivered next business day - without any additional fees. However, we will contact you when the products are ready for pick up in our Bee Cave Alive + Well Store. Pick Up Orders: pick-up orders placed before 2:00 are generally ready same day. In most cases, we are able to ship orders placed before 1:00 pm central time on the same day.Įstimated delivery time: 3-5 business days. Orders must total $75 before tax (and after any promotional discounts) to qualify. We do not ship internationally at this time. Orders over $75 ship FREE with Standard Shipping
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